Southwest Airlines is facing tough competition and needs to update how it handles HR—things like hiring, training, and keeping workers happy—to stay on top. They've decided to hire you as an HR consultant to help them update their current HR strategy. As a first step, you’ll need to get a better understanding of Southwest’s current HR practices. Research Southwest Airlines’ current HR practices using information from public sources. Complete the HR Design Decisions worksheet, where you'll examine several key components of HR management. The worksheet contains specific instructions for examining each HR element. Each of your evaluations should provide a rationale for your choice, supported by evidence from credible sources. This might include company reports, industry analyses, employee reviews, and academic resources.
